Patient Information

New Patient Information

At Restore Behavioral Health, it our desire to make the New Patient Registration process as streamlined as possible. Our highly trained staff are here and eager to help make this a pleasant experience. Below is outlined some of the information that you may need to facilitate a smooth New Patient Registration process.

front-office2

Appointments

Our wonderful front office team is available to assist you with appointment scheduling Mondays - Saturdays.  Please give us a call at 210-858-1900 to schedule your appointment. Clinic Hours: Monday through Friday, 9am to 8pm. Saturday 10:00am – 4:00pm To schedule, change, or cancel an appointment: Call: (210) 858-1900 Email: admin@restorebehavioralhealth.com Cancellation Policy: Any patient that cancels an appointment with less than three business days notice and/or does not show up for their appointment will be charged a fee of:
  • $45 for Therapy, Test Results, NFB
  • $75 for Testing or QEEG Brain Maps
Testing Cancellations: A considerable amount of time is scheduled for testing appointments. Cancellations for Testing requires 3 business days advanced notice to avoid a cancellation fee.  There is a $75.00 cancellation/no show fee for each testing appointment that is not cancelled with 3 business days advanced notice.
  • $75 for Testing Visits on any day
  Clinic voicemail and email are available for cancellations after hours Initial Appointment: The initial appointment is a Diagnostic Assessment Intake. During this appointment, a Clinical Interview will be conducted during which the patient’s symptoms, history, background information, concerns, and initial treatment planning are reviewed At this time a therapist will be assigned and a plan for any additional psychological/neuropsychological testing or QEEG Brain Mapping will be determined. RBH offers a staff of highly trained Psychologists, Social Workers, and Licensed Professional Counselors and Associates to assist in the patient’s testing and therapy. RBH will also coordinate with any referring physicians at this time if requested by the patient/family. Additional outgoing referrals may be provided as well at the end of the intake appointment.

New Patient Forms

For your convenience the initial paperwork is provided below, and can save you time on your first visit.
  • Simply click on the link below
  • Print the forms
  • Fill them out
  • Bring them with you on the date of the appointment
New Patient Paperwork **Because we understand that life can get busy, the printer might break, or you just may simply forget; we readily keep these forms handy and stocked for our new patients

Insurancefriendly staff small

Restore Behavioral Health is In-Network with most commercial insurances:  
  • Aetna
  • Blue Cross Blue Shield
  • Beacon
  • Cigna
  • Compsych
  • Humana
  • Medicare
  • Magellan
  • Tricare
  • United Health Care
If you are unsure if your insurance is accepted, don’t hesitate to call! We are happy to help!

Fees and Payments

Payment: All Copay, Coinsurance, or Fee for Service payments are due at time of service delivery. If you are unsure of the cost of your appointment, our friendly administrative team can provide this information to you. Our office will contact your insurance company as a courtesy to you to determine what your plan coverage details for copay/coinsurance payments. Payment Methods Accepted: Cash Check (Made to Restore Behavioral Health, or RBH) Visa, Mastercard, American Express, Discover Returned Check: There is a $35 Returned Check Fee for each returned check.

front office photo 2 Frequently Asked Questions

What age ranges do you see? We gladly accept patients ages 3 -103.   Are you accepting New Patient Referrals? Yes.   Do you prescribe medication? No, Restore Behavioral Health does not have a Psychiatrist on staff. If treatment warrants medication management, an psychiatric medication consult referral will be provided to the patient.   Do you specialize in Court-Related Cases? No, RBH services are designed for diagnostic and treatment purposes only. Referrals can be provided if you are in need of any Court-Related Psychological Services.   Where are you located? Restore Behavioral Health is conveniently located near the intersection of 281 and Sonterra Blvd, directly across from the Stone Oak Methodist Hospital. Our physical address is: 1314 East Sonterra Blvd, Suite 2208 San Antonio, Texas 78258 Will anyone know that I came there for therapy? No, not unless you specifically provide a written Consent to Release of Information. Our staff is trained to follow all HIPPA guidelines and state laws regarding the protection of patient confidentiality.     For more information: Call: (210) 858-1900 Fax: (210) 745-4525 Email: Admin@RestoreBehavioralHealth.com